FAQs

What is the status of my order?

We know it’s hard to wait for new items! That’s why we’ll notify you by email once it’s been shipped. You can also track the status of your order in your Account page. 

Where are the products shipped from?

All of our products are shipped from our Sydney warehouse. 

Can I expedite my shipping?

Yes! We offer express shipping with Australia Post for a flat rate of $15.00. Please refer to the Shipping section for further information. 

How long will it take me to receive my order?

Standard shipping is estimated to take 2-8 business days, while express shipping can take 1-4 business days. 

For more information, please refer to our Shipping section

Do you ship internationally?

At the moment, we only ship to Australia and New Zealand. However, we’re open to making special arrangements—just send us an email, and we’ll provide a freight quote for you.

What do I do if my order is damaged?

We strive to ensure all our products are in top quality before it reaches you. However, mistakes can happen, and if this is the case, please let us make it right for you.

Reach out to our customer service team at hello@rohbekkaboutique.com.au, and we’ll be happy to assist with processing a replacement order or issuing a refund. 

What do I do if I receive the wrong order?

Although we take great care in ensuring every package gets delivered to the right owner, sometimes the wrong items can be shipped from us. We are sorry for any inconvenience that it may cause you. However, our customer service team is here to help you.

Please contact us at hello@rohbekkaboutique.com.au, so we can work on making things right as soon as possible.

What materials are the dresses made from?

Our Rohbekka Swimwear Cover Up dresses are made from 88% recycled polyester (rPET) and 12% polyamide. Our Rohbekka Skorts are made from 84% recycled polyester and 16% spandex. Both of our Rohbekka collections are sustainably made from recycled plastic bottles, so with each purchase you're helping to clean up our landfills!

Majority of our carefully curated pieces are made from upcycled cotton. That is, they are reprocessed from the textile industry's waste cotton materials, such as fabric scraps. The few that are not made from upcycled cotton, are made with 100% cotton.

Does Rohbekka Cover Ups offer sun protection?

We sent our Rohbekka Swimwear Cover Up dresses to ARPANSA to test and we can proudly say that they were given a UPF rating of 50+.

It's important to note that the UPF rating only applies to the area of skin covered. Protection may be reduced if the material is wet, stretched or from the effects of normal wear or exposure to chemicals. For best sun protection, consider wearing hats, clothing that provides maximum skin coverage, sunglasses, sunscreen and plenty of shade.

Where are the Sari Gowns made?

Our Sari Gowns are hand crafted from repurposed traditional sarees by a small family-owned business in India.

How do I take care of my garments? 

As with all things, the more you take care of them the longer they last. You'll discover the care guidelines for each of our clothing items on their individual product pages.

Where can I contact for wholesale enquiries?

To explore wholesale opportunities, please feel free to contact our wholesale email here: wholesale@rohbekkaboutique.com.au

Our team is dedicated to assisting you with any wholesale enquiries or requests you may have. You can anticipate a response from us within 24 hours.

When reaching out, kindly include your business name, contact details, the products you're interested in, and any specific details or requirements for your wholesale order.